FAQ

Simply browse our collections, select the design you love, choose any available options (size, style, customization), then add to cart and checkout.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We accept all major payment methods, including Visa, Mastercard, PayPal and others. All secured with industry-standard encryption.

Yes! We ship our Craftonie kits to customers around the world.

Shipping may vary depending on your location and order size. Free shipping promotions may apply for orders over a certain amount, check your cart for details at checkout.

The delivery time for your order depends on the specific kit you choose. We make sure it's dispatched from the most suitable location to optimize delivery speed. Here are the shipping options:

• Standard Shipping: Your kit will typically arrive within 7-14 days.
• FedEx Express Shipping: Opt for expedited delivery, and receive your kit in just 3-7 days.

Rest assured, our commitment is to get your kits to you swiftly and efficiently!

Order cancellations are possible if the item hasn’t yet been processed or shipped. Please contact our support team as soon as possible to request a cancellation.

Please inspect your order when it arrives. If anything is damaged or missing, contact our support team with photos, and we’ll help resolve it quickly.

Due to the personalized nature of custom kits, custom orders typically cannot be returned or exchanged. For standard kits, returns may be accepted per our return policy — check the policy or contact support for full details.

Every kit includes a pre-numbered canvas, numbered paint pots, brushes, and clear instructions — everything you need to create your artwork.

Not at all! Craftonie painting kits are designed for all skill levels — beginners and experienced creators alike. Each canvas is divided into numbered sections that correspond to paint colors, so you just match colors to numbers and paint.

Don’t worry! You can paint over mistakes or lightly go back with the correct color once dry.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.