Shipping & Deliveries 

At Craftonie, we want to ensure that your order reaches you in perfect condition and as quickly as possible. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

We offer free international shipping on all orders.

3. Delivery Terms

3.1  Dispatch Time

For ready-to-ship items, please allow 0-1 business days for processing, in addition to the shipping time. For fastest service, orders placed by 10:00 AM AST, Monday–Friday, are processed the same day. For made-to-order items, please allow 3-9 weeks for processing, plus shipping time. Orders placed during weekends or major holidays will be processed the following business day. Please note that during peak seasons or special holidays, processing and shipping delays may occur. We will make every effort to keep you informed of any delays.

3.2 Delivery Times

Delivery typically takes 7-14 days to most countries, but delays may occur during busy seasons or holidays. Occasionally, customs or courier delays may affect your delivery time frame.

3.3 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact your local Post Office.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Craftonie encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Craftonie at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Customer service

For all customer service inquiries, please email us at contact@craftonie.com

 

DISCLAIMER:

• Craftonie is not responsible for how delayed the shipping will be. Because we only give out the packages to the shipping company and they will be the ones handling your kit to deliver to you.
• Delayed logisitcs and custom clearings play a huge role in shipping especially since our products have wet paint. So we cannot guarantee that it will go through customs easily as this makes our products special due to the paints it comes with.
• Please note: In order to maintain our high standards we are unable to guarantee Christmas delivery for Custom Paintings orders placed after November 10th.
• Custom orders (photo to painting) can take up to 3-9 weeks during the holiday period. They are certainly worth the wait!
• We have no control over how long your post office will take to deliver your kit to your final destination.
• We have different warehouses overseas and ship to the one best fit for your location.
• We are not liable for stolen packages.
• All shipping companies work on business days which are defined as Monday – Friday. So trackers will usually not update on the weekends.
• We are not liable for packages shipped to the wrong address because of a typo or wrong address placed on accident during purchase.
• We can change shipping address on your order as long as you have not uploaded a photo. Because all orders are processed once you have uploaded a photo.
• If the post office has shipped your kit to the wrong address, it is better to settle this with them. As we have done our part to ship your kit with the shipping information you provide to us.
• For lost packages and packages with no update for more than 60 days, we can offer you a new kit as compensation once we have also confirmed with the shipping lines that the package was lost.
• If your package is returned to us due to customs there will be a small fee to have it shipped again.