FAQ

Simply browse our collections, select the design you love, choose any available options (size, style, customization), then add to cart and checkout.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We accept all major payment methods, including Visa, Mastercard, PayPal and others. All secured with industry-standard encryption.

Yes! We ship our Craftonie kits to customers around the world.

We believe getting your craft kits should be as stress-free as the crafting itself. That is why we are currently offering free shipping on every single order, no matter your location or order size.

As a brand operated by QIULING LLC, we handle every package with care to ensure your projects arrive ready for you to enjoy. Just head to checkout and you will see the shipping cost is on us.

Your delivery time depends on the specific kit you select. We always dispatch orders from the most suitable location to ensure your package reaches you as quickly as possible.

• Standard Shipping: For all regular orders, we use Standard Shipping. Your kit will typically arrive within 7 to 14 days. We are currently offering this service for free on every order.
• Expedited Shipping: If you need your kit sooner, we can provide faster shipping options. Please contact us at contact@craftonie.com before you place your order. We can help you arrange FedEx Express delivery and provide a quote for the additional shipping costs.

Order cancellations are possible if the item hasn’t yet been processed or shipped. Please contact our support team as soon as possible to request a cancellation.

Please inspect your order when it arrives. If anything is damaged or missing, contact our support team with photos, and we’ll help resolve it quickly.

Due to the personalized nature of custom kits, custom orders typically cannot be returned or exchanged. For standard kits, returns may be accepted per our return policy — check the policy or contact support for full details.

Every kit includes a pre-numbered canvas, numbered paint pots, brushes, and clear instructions — everything you need to create your artwork.

Not at all! Craftonie painting kits are designed for all skill levels — beginners and experienced creators alike. Each canvas is divided into numbered sections that correspond to paint colors, so you just match colors to numbers and paint.

Don’t worry! You can paint over mistakes or lightly go back with the correct color once dry.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.